High Level of Customer Service
Maintaining a high level of customer service and satisfaction is one of our main company core values.
We would like to share some of the testimonials our customers have passed onto us.
“I have been dealing with Romstor for around 10 years now and always find them extremely helpful. On many occasions they have come up with the right solution to our problems with different kinds of racking. Nothing is any trouble for their salesman and always receive a very high service level, their salesman will make himself available at very short notice to help us out with enquires and solving problems to make sure our company continues to supply our customers. Romstor always provide us with a quick delivery service and fully trained racking technicians to install racking provided, the installation team are always a pleasure to work with and will accommodate our ways of working to ensure everything continues to run on time.”
"Dear All at Romstor,
It hardly seems possible that it was last June when I met Romstor at the Essex Business Exhibition at Chelmsford City Racecourse. At that time, the idea of expanding our premises was just a pipe dream being considered alongside a full relocation.
We’ve now fully moved in and this was fairly free of trouble thanks also to the work done by the electrical team . I’m dropping you this line to mark our satisfaction and pleasure doing business with Romstor.
We considered three different quotes for this project; Romstor were not the lowest cost. David Hogartys’ attention to our (often changing) needs was central to our decision to work with Romstor, and this was supported by various visits by other Romstor people during the project. We knew we were in safe hands.
To that end, please extend our thanks to all involved in our project."
Tim Hughes Managing Director Total Lockout (Safety) Ltd
"Work all done! Very easy to assemble (if I can do it anybody can!) Thanks you for your help. Best regards Leslie Smyth"
"Thanks for your email & the great service provided on the Wrexham & Hastings projects, I will send any future enquiries your way."
Recently supplied Mesh Lockers
“I would like to take this opportunity to commend yourself and Romstor Storage Solution for the service we have received in relation to your recent office partitioning installation and room refurbishment at your new premises in Bates Road, Maldon. The entire process from initial planning, design, through survey to final installation, has been faultless.
Entire work went according to plan and was undertaken by a professional team who worked quickly and clean.
I would have no hesitation in recommending Romstor Storage Solution to potential customers.
Wishing you every success in the future, thanks once again for your exceptional service.”
Eppendorf Cryotech Ltd
“We as a company have been dealing with Romstor for over ten years and we always find their product and service to a very high spec, their website and sales team come very highly recommended, and all of us at Gordon Equipments Limited look forward to dealing with Romstor again.”
Limited Durite works
"I could not be happier with the service I receive from Romstor, they are very professional with the way they deal with the problems that I have sometimes in regard to the racking that is in the warehouse. They always comes up with a solution.
As to the gentlemen who have just built some racking for us, they too were very professional, the way they came into the warehouse and started to assemble the racking was superb, they just got on with the job, not stopping for a break. Very impressed."
Essex Equipment Services
"I'd like to add a thank you from me for the way the whole project has been handled by you, also please pass on my thanks to your 'Guys' for the way the work was done with the minimum off us. Their attention to detail and the cleanliness of the site during and after the work has been done."
"Our new mezzanine floor is now completed and everyone is delighted with it. Your quality and workmanship together with your friendly staff is an indicator of your attitude to delivering the best. Not forgetting your salesman's excellent customer relation and his ever presence whenever we needed him. We are glad we chose you as our supplier and our staff and customers are impressed with the finished job which has exceeded our expectation. Long it may continue. Best regards”
"Very efficient service and competitively priced. excellent aftersales service and back up."
Your opinion counts!
We would be pleased to hear from you, please take a moment to give us your opinion.